DOPL Connect: A Better Way to Reach DOPL

The Idaho Division of Occupational and Professional Licenses (DOPL) has upgraded its phone system to make it easier for callers to get the help they need. DOPL Connect, our new AI-supported phone system, helps callers find answers quickly and reach the right team, whether they’re calling about a license, a permit, continuing education, or something else.

Callers will notice a few changes, including a new greeting, a different automated voice, and the ability to ask questions in their own words instead of working through a traditional phone menu. Our phone system may sound different, but our commitment to helpful, reliable service has not changed, and DOPL staff are still here whenever you need personal assistance.

Why We’re Making This Change

DOPL serves thousands of Idahoans across a wide range of professions and industries, along with many others who work with us from across the country. As our customers’ needs change, we need modern technology to provide efficient, accessible, and consistent service. DOPL Connect improves how we manage incoming calls, connect callers with the right services, and find ways to provide better support.

How DOPL Connect Helps Callers

• Faster, simpler service: Common questions can be answered right away, and other calls go directly to the right team.
• Better call management: Modern tools help DOPL respond more effectively during periods of high call volume.
• Continuous improvement: Better reporting helps us understand call patterns, identify challenges, and make informed improvements to our service.
• A foundation for the future: DOPL Connect is a modern platform that can support new customer service features as our services grow.

What to Expect When You Call

• Speak naturally. Ask your question in your own words. DOPL Connect will understand what you need, so you don’t have to work through a list of menu options.
• Get quick answers. Find information on common questions about licenses, permits, applications, renewals, inspections, continuing education, and other DOPL services.
• Reach the right person. When you need more help, you’ll be connected to a knowledgeable DOPL team member based on your needs.
• Skip the hold. During busy periods, you can request a callback instead of waiting on hold.

Our Commitment to the People We Serve

This upgrade is more than a change in phone technology. It is part of DOPL’s broader commitment to modernizing government services and finding better ways to serve Idahoans and everyone who works with us.

We appreciate your patience as we transition to DOPL Connect, and we look forward to continuing to improve your customer service experience.

Contact DOPL